Title: Total Quality Management (FCS)

Author: Besterfield, Dale H; Besterfield-Michna, Carol; Besterfield Glen H

Call No: 658.562 BES

Publisher: Pearson Education , 160 Gould Street Needham, New York, United States , 2003 Detail

Title: Quality Control

Author: Besterfield, Dale H

Call No: 658.5 BES

Publisher: Pearson , UK , 2006 Detail