Title: Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World

Author: Reichheld, Fred

Call No: 658.812 REI

Publisher: Harvard Business School Press , , 2011 Detail

Title: Outside-In Corporation

Author: Bund, Barbara E

Call No: 658.812 BUN

Publisher: McGraw-Hill , NY 10121-2298,New York,United States , 2006 Detail

Title: Let's close a deal : turn contacts into paying customers for your company product service or cause (President of Pakistan Corner)

Author: Clifford, Christine

Call No: 658.85 CLI

Publisher: WILEY , UK , 2013 Detail

Title: Human sigma : managing the employee-customer encounter (President of Pakistan Corner)

Author: Fleming, John Howland

Call No: 658.812 FLE

Publisher: Gallup Press , New York , 2007 Detail

Title: When customers think we don't care

Author: Buchanan, Richard W

Call No: 658.812 BUC

Publisher: McGraw-Hill , NY 10121-2298,New York,United States , 2008 Detail