Title: Customer Relationship Management

Author: Jon Anton

Call No: 658.812 ANT

Publisher: Pearson , UK , 2013 Detail

Title: Customer Relationship Management: Concepts and Cases

Author: Rai, Alok Kumar

Call No: 658.812 RAI

Publisher: PHI Learning Private Limited , New Delhi , 2013 Detail

Title: Customer Relationship Management Getting it Right

Author: Kincaid Judith W

Call No: 658.812 KIN

Publisher: Pearson , UK , 2003 Detail