245: $a Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World
245: $b
100: $a
082: $a 658.812 REI
650: $a
020: $a
440: $v
250: $b Harvard Business School Press
250: $c 2011
250: $a 1st
300: $a 290
020: $c 1746.50 PKR
041: $a English
Available Yes, Accessions:[ 47447 ]
246:
246: # Customer Relations; Customer Satisfaction; Employee Motivation; Leadership